Privacy & Cookies Policy

Who We Are

This website is operated by Paul & Leons Removals.

Information We Collect

We may collect personal information when you contact us, request a quote or use a form on our website. This may include:

• Your name
• Your email address
• Your telephone number
• Your collection and delivery addresses
• Details about your removal, clearance, storage or man & van hire request
• Any message or information you choose to send to us
• Technical information such as website usage data, browser type and device information

How We Use Your Information

We use your personal information to:

• Respond to enquiries
• Provide quotes
• Arrange removals, storage, clearance services or man & van hire
• Contact you about your booking or enquiry
• Improve our website and services
• Keep basic business and communication records
• Comply with any legal or regulatory obligations

Forms

Our website may use forms to collect enquiry and quote request details. When you submit a form, the information you provide is sent to us so we can respond to your enquiry.

Please only provide information that is relevant to your enquiry. If you include personal information about another person, you should make sure you have their permission to do so.

Lawful Basis for Processing

We process personal information where we have a lawful reason to do so. This may include:

• Consent where you have chosen to send us information or agreed to cookies.
• Contract where we need your information to provide a quote or service.
• Legitimate interests where we need to respond to enquiries, manage our business and improve our services.
• Legal obligation where we need to keep records or comply with the law.

How Long We Keep Your Information

We only keep personal information for as long as reasonably necessary. Enquiry information may be kept for business administration, customer service and record-keeping purposes.

If you become a customer, we may keep relevant records for longer where required for accounting, tax, insurance or legal reasons.

Sharing Your Information

We do not sell your personal information. We may share information with trusted service providers where necessary to operate our website, manage enquiries, provide services or meet legal obligations.

This may include website hosting providers, email providers, analytics providers or professional advisers.

Google Analytics

We may use Google Analytics to understand how visitors use our website. Google Analytics can collect information such as pages visited, time spent on the website, device type, browser type and general location information.

Google Analytics may use cookies or similar technologies. These cookies are not essential for the website to work, so they should only be used where you have given consent through our cookie banner.

Google Search Console

We use Google Search Console to monitor how our website appears in Google search results. Google Search Console helps us understand search performance, indexing issues and website visibility.

Google Search Console does not usually identify individual visitors to us.

Cookies

Cookies are small text files stored on your device when you visit a website. They help websites work properly, remember preferences and understand how visitors use the site.

Some cookies are essential for the website to function. Others, such as analytics cookies, are optional and should only be used with your consent.

Types of Cookies We May Use

Managing Cookies

When you visit our website, you may be shown a cookie banner allowing you to accept or reject non-essential cookies. You can also control cookies through your browser settings.

Blocking some cookies may affect how parts of the website work.

Your Rights

Under UK data protection law, you may have rights over your personal information, including the right to:

• Request access to the personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your information in certain circumstances
• Object to certain types of processing
• Ask us to restrict how we use your information
• Withdraw consent where processing is based on consent

To exercise your rights, please contact us using the details on this page.

Security

We take reasonable steps to protect personal information from loss, misuse, unauthorised access or disclosure. However, no website or online transmission is completely secure.

Links to Other Websites

Our website may contain links to other websites. We are not responsible for the privacy practices or content of external websites.

Changes to This Policy

We may update this Privacy & Cookies Policy from time to time. Any updates will be posted on this page.

Contact Us

If you have any questions about this policy or how we handle your personal information, please contact us: